FAQs

How can I contact LoommiiBits?

You can email us at contact@loommiibits.com and our team will be happy to assist you.

We aim to respond within 3 working days.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

Orders are shipped from our fulfillment centers, primarily located in Hong Kong and Asia, depending on product availability.

Are the bracelets waterproof?

Our bracelets are not fully waterproof.
Occasional contact with water is fine, but frequent or prolonged exposure may affect the color and overall lifespan.

As these are simple handcrafted pieces without specialized waterproof treatment, their durability naturally depends on the materials.

If you prefer to preserve their original look, we recommend keeping them dry whenever possible.

Can I change or cancel my order?

Because we process orders quickly, changes or cancellations must be requested within 1–12 hours after placing your order.

If your order has not yet been processed, we will do our best to modify or cancel it.

Once an order has been processed or shipped, it can no longer be canceled.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal.

When will my order be processed?

Orders are processed within 1–3 business days.

During holidays or busy sales periods, processing may take slightly longer.

How long will it take to receive my order?

Estimated delivery time is typically 1–3 weeks, depending on your location.

Some orders may arrive in separate packages if items are shipped from different warehouses.

What if I don’t receive my order?

If your order does not arrive within 30 days, you are eligible for a full refund.

Even if the package eventually arrives after the refund is issued, you may keep the item.

We take on the shipping risk so our customers can shop with confidence.

Will I be charged customs fees or taxes?

No. All prices on our website are tax-inclusive.

The price you see is the final price, and you will not be charged additional customs duties or taxes upon delivery.

Can I return my order?

Due to the nature of our fulfillment process, returns are not accepted once an order has been shipped, except in cases where the item arrives:

• Damaged

• Defective

• Incorrect

If your item arrives with an issue, please contact us with your order number and photos, and we will review the case and assist you.

What if my item is damaged, defective, or incorrect?

Please contact us at contact@loommiibits.com with:

• Your order number

• Photos of the issue

Our team will review the situation and arrange a replacement or refund if applicable.

When will I receive my refund?

If your refund is approved, it will be issued to your original payment method.

Depending on your bank or card provider, it may take 5–10 business days for the refund to appear in your account.